Speaking on the essence of the forum, the Chief
Marketing Officer, Etisalat Nigeria, Francesco
Angelone, said “Any contact with the customer is
a pillar for the company because our main
objective is to improve customer experience, and
this means everything to us. We want them to
be able to buy and recharge their lines and use
products and services in the easiest ways
possible.” he assures.
Another customer and a professional make-up
artiste, Omontese Akhetuamen, CEO of
BeautyCook, expressed her satisfaction with the
close bond the operator shares with its
customers. “The management team that met with
us was very honest with us,” they have been very
close and I feel it is my only network even though
I am on two others which somehow do not seem
to care if I exist. I am really excited and pleased
to be on the network. I also preach the gospel of
Etisalat especially EasyFlex.”
Notable team members who attended the Forum
include Director, Digital Business, Adia Sowho,
Vice President, Consumer Sales and Services, Ken
Ogujiofor, Head, Regional Retail Sales Lagos and
South West Region, Eno Umoh and Manager, Data
Analytics and Channel Support, Taofeek Babalola
amongst others.
There was a lot to take home for the equally
excited customers who attended the forum, a
variety of gifts including mobile phones, recharge
cards, power banks, MiFi devices, USB drives and
other branded items.
Etisalat began the customer forum in 2010 with
the objective of receiving feedback from
customers on the quality of service delivery. Since
inception, the forum has hosted customers in
Lagos, Abuja, Port Harcourt, Calabar, Enugu,
Benin, Ibadan, Kaduna, Warri, Onitsha and Akure. .......more photos below
Posts
No comments:
Post a Comment